Managed Detection & Response
A fully managed Security Operations Center
Monitor, detect, triage and respond to threats with TrueSafe's expert team. Choose the service level and coverage that fit your organization.
Get a SOC ConsultationTiers
Service levels
SOC Tier L1
Round-the-clock monitoring, alert triage, and first-line response with structured escalation.
- Real-time event monitoring
- Alert triage & prioritization
- First-line response & escalation
SOC Tier L2
Deep investigation, incident analysis, threat hunting and remediation guidance.
- Deep investigation & incident analysis
- Proactive threat hunting
- Remediation guidance
Coverage
Coverage models
Business-hours coverage (Mon–Fri). A cost-effective way to get started.
Round-the-clock monitoring every day for maximum protection.
Matrix
Capability comparison by tier & coverage
| Capability | L18/5 | L124/7 | L28/5 | L224/7 |
|---|---|---|---|---|
| Monitoring | ||||
| Alert triage | ||||
| Escalation | ||||
| Deep investigation | — | — | ||
| Threat hunting | — | — | ◐ | |
| Remediation guidance | — | — | ||
| Reporting | Monthly | Monthly | Weekly | On-demand |
| SLA response time | ≤ 4 hrs* | ≤ 1 hr* | ≤ 2 hrs* | ≤ 30 min* |
* The response times above are indicative and are formally defined in the service-level agreement (SLA) based on each organization's scope.
Standards
Frameworks we align to
Our services are designed around internationally recognized practices and frameworks.
Adversary techniques mapping for comprehensive detection.
Cyber risk framework: Identify, Protect, Detect, Respond, Recover.
Information security incident management practices.
Alignment with Thailand's Personal Data Protection Act.
Ready to raise your security posture?
Talk to a TrueSafe expert today for an assessment and a protection plan tailored to you.