1. Information we collect

We may collect personal data you provide directly, as well as data generated through your use of the website, including:

• Contact details such as your name, company, work email and phone number submitted via our contact form
• Message content and the service interests you indicate
• Technical data such as IP address, device/browser type, and usage data via cookies and similar technologies

2. How we use your information

We use your personal data for the following purposes:

• To respond to your enquiries, demo requests or consultation requests
• To provide, maintain and improve our solutions and services
• To improve the website experience and analyze traffic
• To comply with applicable laws and regulations

3. Legal basis

We process your personal data on the basis of consent, contractual necessity, legitimate interest, or legal obligation, as applicable, in accordance with the PDPA.

4. Cookies

Our website uses essential cookies to function and analytics cookies that are disabled by default. You can manage your cookie consent through the cookie banner on the website.

5. Disclosure to third parties

We do not sell your personal data. We may share data with service providers acting on our behalf (such as email, CRM or analytics providers) under confidentiality obligations, or where disclosure is required by law.

6. Data retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. When no longer needed, we will delete or anonymize it.

7. Data security

We apply appropriate technical and organizational measures to protect against unauthorized access, use or disclosure. However, no system can be guaranteed to be completely secure.

8. Your rights as a data subject

Under the PDPA, you have the following rights, which you may exercise via the contact details below:

• The right to access and obtain a copy of your personal data
• The right to request correction of inaccurate or outdated data
• The right to request erasure or destruction of data
• The right to object to or restrict processing
• The right to withdraw consent, and the right to lodge a complaint with the supervisory authority

9. International data transfers

Where data is transferred internationally, we will ensure appropriate safeguards are in place as required by law.

10. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this website, with the “last updated” date indicated.

11. Contact us

If you have questions about this policy or wish to exercise your rights, please contact us at contact@truesafe.co.th or at our office: 230/51 Nak Niwat Rd., Lad Phrao District, Bangkok 10230, Thailand.